Effective Date: October 16, 2025
Last Updated: This policy is automatically renewed and updated as needed.

1. Overview

At Alecomania, we want you to love your purchase.
If you are not completely satisfied, we’re here to help with our return and refund process.
Please read this policy carefully before making a purchase.

2. Eligibility for Returns

You may request a return within 30 days of receiving your order if:

• The item is defective, damaged, or incorrect.
• The item is unused, in its original packaging, and in the same condition as received.

Please note:

• Certain items such as personal care products, intimate items, or sale/clearance items are not eligible for return.
• To complete your return, proof of purchase (order number or receipt) is required.

3. How to Request a Return

To initiate a return, please contact us at contacts@alecomania.com with the following details:

• Order number
• Product name
• Reason for return
• Photo or video evidence (if applicable)

Once your request is approved, we will provide you with the return shipping address and instructions.

4. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., defective or wrong item).
• Shipping costs are non-refundable.
• If you receive a refund, the original shipping fee (if any) will be deducted from your refund total.

5. Refund Process

After we receive and inspect your returned item:

• We will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

Please remember that your bank or payment provider may take additional time to post the refund.

6. Exchanges

We only replace items that are defective or damaged.
If you need to exchange it for the same product, email us at contacts@alecomania.com with your order details.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Recheck your bank account or payment app.
• Contact your credit card company or payment provider—it may take time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at contacts@alecomania.com.

8. Non-Returnable Items

The following products are non-returnable for hygiene and safety reasons:

• Personal care or beauty products
• Intimate or sanitary goods
• Gift cards or downloadable products
• Sale or clearance items

9. Policy Updates

We may update this Return & Refund Policy at any time without prior notice.
Changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Alecomania
📍 North Carolina, USA
📧 contacts@alecomania.com
🌐 https://alecomania.com